Contact & About

Names that are insulting, racist, sexually related, drug-related or harassing, or that advertise brands, products or services of third parties, content which is not related to the game or trades for real money, or names that express religious or political views, or that support, incite, announce or imply a violation of the other rules will get you banned. In most of those cases we may allow the change of your player name.

Insulting, racist, sexually related, drug-related or harassing, or excessively repeating identical or similar statements, or advertising brands, products or services of third parties, content which is not related to the game or trades for real money, or discussing religious or political public statements or other public statements which are not related to the topic of the used channel or board, or disclosing personal data of other people, or making statements that support, incite, announce or imply a violation of the rules, or threatening someone in real life will get you banned. Statements in the game, forum, website, social media (e.g.: Facebook, Twitter, Discord) are all subject to this rule. Any customization within the game, such as but not limited to building houses, will also count as non verbal statements from that player.

If a moderator logs in and talks to you, not replying or ignoring them may get you banned! There will be zero tolerance for cheating.

All of the below will get you banned:

All of the below will get you banned:

We do not issue return after the player has partially used or activated their premium status or benefits. Chargebacks or friendly fraud will not be accepted and will get you banned or your whole account may be deleted.

Violating or attempting to violate the rules may lead to a temporary or permanent suspension of game players and accounts, including the removal or modification of the user account, without any compensation. The sanction is usually based on the previous record of the player within the previous 180 days: 3 days plus 5 days per previous warning plus 30 days per previous ban. 

Depending on the seriousness of the rule violation, the applied punishment duration will be determined at our sole discretion and can be imposed without any previous warning and may be longer than the duration that was automatically determined by our ban systems. Bans for cheating will likely have a longer duration and if it is a second instance your account may be suspended. Some severe rule violations, like cheating, will also count to any accounts the player own. In other words, the player may receive a ban in their other accounts as well.

We may or may not accept proof sent by players and will conduct our own investigations if the rules above are violated. Messaging and insisting Community Managers to apply bans will not change anything, and may get you muted for a long time.

Rule violations on Test Servers will also count towards the main servers, and applied punishments will count in the main Kakele.

These rules may be changed at any time. All changes will be announced on the game website or via email.

By creating an account or downloading the client software you accept the terms and conditions below, you agree to the Game Rules, you acknowledge the Privacy Policy and state that you are of full legal age in your country or have the permission of your parents to play this game, and you are thirteen years or older.

You agree that the use of the software is at your own risk. We, ViVa Kakele, provide the game software and services "as is". We disclaim all warranties or conditions of any kind. We are not liable for any lost profits or special, incidental or consequential damages arising out of or in connection with the game, including, but not limited to, items, accounts, loss of data and players from system downtime, errors or adjustments of the gameplay. That includes, but is not limited to, users that have purchased any service offered by us. We are neither willing nor required to take part in out-of-court dispute resolution.

You agree to contact us via email on contact@kakele.io for any type of inquiries or clarification related to the services and software provided, this agreement, the privacy policy or the game rules.

This agreement may be changed at any time. All changes will be announced via email or on the game website.

We take precautions to protect your information. When you submit sensitive information to us, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data, email addresses, passwords, personal data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and that data is encrypted.

We store chat hashed conversations in the servers so we can investigate rule violations. We don't encrypt these messages while transmitting them online. Do not share any personal information via chat and do not play the game on devices you do not own or that are public or where others have access, as we cannot guarantee that these devices are not compromised.

Please choose strong passwords. We will try our best to forbid weak passwords, but it is the player responsibility to generate them.

In order to use this software and services, a user must first complete the registration form. During registration a user is may be required to give certain information (such as name and email address). This information is used to contact you about the products/services on our software and services in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy some of our special services, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use "cookies" on some of our services. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site or services. Some of our business partners may use cookies on our game app and services (for example, advertisers). However, we have no access to or control over these cookies.

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. That includes, but is not limited to, the payment services used by us.

This game contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Our service may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email. This policy may be changed at any time. All changes will be announced via email or on the game website.